Automate Chargeback Defense &
Recover Lost Revenue.
Stop bleeding revenue to friendly fraud and unearned refunds. Reclaim Defense synchronizes with your payment gateway to compile dynamic evidence and streamline dispute resolution.
Instant Gateway Connection · $0 Upfront Setup Fee · 90-Day Risk-Free Trial
Calculate Your Potential Recovery
See exactly how much revenue Reclaim Defense can win back for your business model.
Estimated Monthly Recovery
Understanding Friendly Fraud & Chargeback Lifecycles
Learn why traditional dispute handling fails and how automated AI evidence aggregation recovers your hard-earned revenue.
What is Friendly Fraud?
Friendly fraud occurs when a customer makes a legitimate online purchase, receives goods or services, but files a chargeback with their bank claiming unauthorized use.
Because card issuers favor cardholders, merchants lose billions annually unless they provide precise compelling evidence within strict timeframes.
The Power of Compelling Evidence
Winning a chargeback requires more than a receipt. Banks evaluate device fingerprints, AVS match codes, IP geolocation logs, and customer communications.
Reclaim Defense automatically compiles these data points into structured merchant representment packages formatted strictly to card network rules.
Built to Defeat Chargebacks at Scale
Our automated pipeline handles everything from telemetry collection to bank-specific representment formatting.
Automated Telemetry Gathering
Harvests customer IP addresses, device fingerprints, delivery confirmation logs, and digital signatures the moment a dispute is filed.
Streamlined Bank Submission
Bypasses manual paperwork by transmitting structured evidence packages securely via payment gateway APIs before issuer deadlines.
Preventative Alerts
Intercepts fraudulent transactions prior to formal chargeback issuance by utilizing real-time Visa/Mastercard warning networks.
Frequently Asked Questions
Everything you need to know about automated AI representment versus traditional manual dispute management.
What is the difference between automated and manual chargeback management?
Manual dispute management requires staff to manually log into payment gateways, compile invoices, and upload PDFs before deadlines expire. Automated systems like Reclaim Defense detect disputes via webhook, gather digital telemetry, and submit bank-compliant representment packages with minimal manual intervention.
Why do manual dispute responses often fail against friendly fraud?
Manual teams often miss strict 7-to-14 day issuer response windows and frequently omit critical technical data like device fingerprints, AVS verification codes, and IP geolocation logs that card issuing banks explicitly require to overturn friendly fraud claims.
How does automated API evidence collection outperform human paperwork?
Automated engines interface directly with gateway databases to pull immutable transaction telemetry. This eliminates human error, ensures every required compliance field is populated, and formats evidence precisely to Visa and Mastercard specifications.
Can automated software handle high volumes of disputes simultaneously?
Yes. Unlike manual teams that get bottlenecked during chargeback spikes, our platform is built to scale smoothly with your dispute volume, managing incoming disputes concurrently without increasing operational overhead.
How long does the gateway connection take?
Setup takes under two minutes. By choosing your preferred gateway on our secure selection back-page, your account is immediately linked with zero complex configuration required on your end.
What is included in the free trial and Pro Plan?
You receive full access to automated dispute monitoring and real-time evidence aggregation risk-free for 90 full days. The Pro Plan ($499/mo + 10%) covers high-volume enterprise defense and priority bank submissions.